127 lines
5.7 KiB
HTML
127 lines
5.7 KiB
HTML
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<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xml:lang="en" lang="en" xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
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<meta http-equiv="Content-Style-Type" content="text/css" />
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<title>Before Contacting Customer Support</title>
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<link rel="StyleSheet" href="css/Trbleshoot.css" type="text/css" media="all" />
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<link rel="StyleSheet" href="css/webworks.css" type="text/css" media="all" />
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<script type="text/javascript" language="JavaScript1.2" src="scripts/expand.js"></script>
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<script type="text/javascript" language="JavaScript1.2" src="scripts/seealso.js"></script>
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<script type="text/javascript" language="JavaScript1.2">
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<!--
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var WebWorksRootPath = "";
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// -->
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</script>
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<script type="text/javascript" language="JavaScript1.2">
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<!--
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var WebWorksSeeAlso = "xxx";
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// -->
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</script>
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</head>
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<body style="">
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<table align="right">
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<tr>
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<td style="text-align: left;">
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<a href="http://www.lsi.com/channel/products" target="_blank">
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<img src="LSI-logo.jpg" border="0" />
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</a>
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</td>
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</tr>
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</table>
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<div style="text-align: left;">
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<p style="color: Navy; font-weight:bold">3DM2™ Online
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Help</p>
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<table cellspacing="0">
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<tr>
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<td>
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<a href="toc.html">
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<img src="images/toc.gif" alt="Table of Contents" border="0" />
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</a>
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</td>
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<td>
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<a href="Trbleshoot.11.2.html">
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<img src="images/prev.gif" alt="Previous" border="0" />
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</a>
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</td>
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<td>
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<a href="Trbleshoot.11.4.html">
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<img src="images/next.gif" alt="Next" border="0" />
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</a>
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</td>
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<td>
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<a href="ix.html">
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<img src="images/index.gif" alt="Index" border="0" />
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</a>
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</td>
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</tr>
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</table>
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</div>
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<br clear="all" />
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<br />
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<div class="WebWorks_Breadcrumbs" style="text-align: left;">
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<a class="WebWorks_Breadcrumb_Link" href="Trbleshoot.11.1.html#1038181">Troubleshooting</a> > Before Contacting Customer Support</div>
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<hr align="left" />
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<div>
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<div class="Heading1"><a name="1038181">Before Contacting Customer Support</a></div>
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<div class="BodyAfterHead"><a name="1354022">Four screens in 3DM2 provide controller version and status information that </a>can be helpful when contacting 3ware Customer Support with questions or for troubleshooting: Controller Summary, Controller Details, Unit Information and Enclosure Summary (The Controller Details and Unit Information screens are available from the Information tab, Enclosure Summary is available from the Monitor tab.) </div>
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<div class="Body"><a name="1036899">You can copy and paste the information from these screens into an email </a>using the system clipboard. When each page is displayed on the screen, highlight it using your mouse (or press Ctrl-A to select all text), press Ctrl-C to copy it to the clipboard, and then Ctrl-V to paste it into an e-mail. </div>
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<div class="Body"><a name="1207899">You may also want to take a screen capture of these pages so that you can </a>respond to questions about your system configuration to the Customer Support representative. </div>
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<div class="Body"><a name="1209683">Additional useful information can be gathered from the error logs.</a><span style="font-weight: bold;"> </span>For instructions for collecting error logs, search the LSI KnowledgeBase for keyword 12278 at <span class="link"><a href="http://kb.lsi.com" target="_blank">http://kb.lsi.com</a></span></div>
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<hr />
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<dl>
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<dt>Related Topics</dt>
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<dd>
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<div class="RelatedTopic"><a href="Trbleshoot.11.4.html#1210202" name="1521225">Basic Troubleshooting: Check This First</a></div>
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</dd>
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<dd>
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<div class="RelatedTopic"><a href="Trbleshoot.11.5.html#1209687" name="1521229">Command Logging</a></div>
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</dd>
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</dl>
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</div>
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<hr align="left" />
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<div style="text-align: left;">
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<table cellspacing="0">
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<tr>
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<td>
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<a href="toc.html">
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<img src="images/toc.gif" alt="Table of Contents" border="0" />
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</a>
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</td>
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<td>
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<a href="Trbleshoot.11.2.html">
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<img src="images/prev.gif" alt="Previous" border="0" />
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</a>
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</td>
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<td>
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<a href="Trbleshoot.11.4.html">
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<img src="images/next.gif" alt="Next" border="0" />
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</a>
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</td>
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<td>
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<a href="ix.html">
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<img src="images/index.gif" alt="Index" border="0" />
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</a>
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</td>
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</tr>
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</table>
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</div>
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<table align="right">
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<tr>
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<td style="text-align: left;">
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<a href="http://www.lsi.com/channel/products" target="_blank">
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<img src="LSI-logo.jpg" border="0" />
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</a>
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</td>
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</tr>
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<tr>
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<td style="text-align: left; font-size: 16px ; font-weight: bold">
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<a href="http://www.lsi.com/channel/products" target="_blank">LSI Corporation</a>
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</td>
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</tr>
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</table>
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<p style="font-size: .8em">Copyright LSI 2004-2010<br />
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To contact Support, go to <a href="http://www.lsi.com/channel/ContactUs">http://www.lsi.com/channel/ContactUs</a></p>
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</body>
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</html>
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